Privacy Policy
Last updated: October/2024
Introduction
Welcome to Mentio, a service provided by Vaso Ventures Ltd. ("we," "us," or "our"). We are committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal data when you use our services.
By accessing or using our services, you agree to the collection and use of information in accordance with this Privacy Policy.
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**1. Data Controller**
Vaso Ventures Ltd. is the data controller responsible for your personal data. Our registered address is:
Vaso Ventures Ltd.
AA HOUSE 212, 27 OLD GLOUCESTER STREET
UNITED KINGDOM, LONDON, WC1N 3AX
For any questions or concerns regarding this Privacy Policy or our data practices, please contact us at **support@getmentio.com**.
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**2. Information We Collect**
We may collect and process the following types of information:
- **Personal Data**: Information that can identify you directly or indirectly, such as your name, email address, telephone number, and billing information.
- **Usage Data**: Information about how you interact with our services, including timestamps, pages viewed, and other diagnostic data.
- **Technical Data**: Internet Protocol (IP) address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and device information.
- **Social Media Data**: Publicly available information from social media platforms, such as usernames, profile information, posts, comments, and interactions.
- **Cookies and Tracking Data**: Data collected through cookies and similar tracking technologies to analyze user behavior and improve our services.
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**3. How We Collect Information**
- **Direct Interactions**: You may provide personal data when you fill out forms, subscribe to our services, create an account, or communicate with us.
- **Automated Technologies**: As you interact with our services, we may automatically collect Technical Data and Usage Data.
- **Third-Party Sources**: We may receive personal data about you from third parties, such as social media platforms, analytics providers, advertising networks, and search information providers.
- **Social Media Platforms**: Our AI scans publicly available data on social media platforms in accordance with their terms of service and privacy policies.
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**4. Use of Your Information**
We use your information for the following purposes:
- **Service Delivery**: To provide, maintain, and improve our services.
- **Account Management**: To manage your account and provide customer support.
- **Transaction Processing**: To process payments and fulfill orders.
- **Communication**: To contact you with updates, promotional materials, and information related to our services.
- **Legal Compliance**: To comply with legal obligations and protect our rights.
- **Analytics and Improvement**: To analyze usage and improve our services.
- **Automated Responses**: To generate and post relevant replies on social media that include product mentions.
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**5. Legal Basis for Processing Personal Data**
We process your personal data based on the following legal grounds:
- **Consent**: You have given clear consent for us to process your personal data for specific purposes.
- **Contractual Necessity**: Processing is necessary for the performance of a contract with you.
- **Legal Obligation**: Processing is necessary to comply with legal obligations.
- **Legitimate Interests**: Processing is necessary for our legitimate interests, such as improving our services, unless overridden by your rights.
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**6. Data Retention**
We retain your personal data only for as long as necessary to fulfill the purposes we collected it for, including satisfying any legal, accounting, or reporting requirements.
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**7. Data Security**
We implement appropriate technical and organizational measures to secure your personal data and protect it from unauthorized access, alteration, disclosure, or destruction. These measures include:
- **Encryption**: Data encryption in transit and at rest.
- **Access Controls**: Restricted access to personal data.
- **Regular Audits**: Security assessments and audits to ensure data integrity.
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**8. Data Sharing and Disclosure**
We may share your personal data with:
- **Service Providers**: Third-party vendors who assist in service delivery.
- **Affiliates and Partners**: Companies within our corporate group.
- **Legal Authorities**: When required by law or to protect our rights.
- **Business Transfers**: In connection with mergers, acquisitions, or asset sales.
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**9. International Data Transfers**
Your information may be transferred to and processed in countries outside of the European Economic Area (EEA). We ensure appropriate safeguards are in place to protect your data in such cases.
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**10. Your Data Protection Rights**
Under the General Data Protection Regulation (GDPR), you have the following rights:
- **Right to Access**: Obtain confirmation about whether your personal data is being processed and access your data.
- **Right to Rectification**: Request correction of inaccurate or incomplete data.
- **Right to Erasure**: Request deletion of your personal data under certain conditions.
- **Right to Restrict Processing**: Request limiting the processing of your data.
- **Right to Data Portability**: Receive your data in a structured, commonly used format.
- **Right to Object**: Object to the processing of your data based on legitimate interests.
- **Rights Related to Automated Decision-Making**: Not to be subject to decisions based solely on automated processing.
To exercise your rights, please contact us at **support@getmentio.com**.
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**11. Cookies and Tracking Technologies**
We use cookies and similar technologies to enhance user experience. You can control the use of cookies at the individual browser level. However, disabling cookies may affect functionality.
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**12. Children's Privacy**
Our services are not intended for individuals under the age of 16. We do not knowingly collect personal data from children. If we become aware of such data, we will take steps to delete it.
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**13. Third-Party Links**
Our services may contain links to third-party websites. We have no control over their content or privacy practices and accept no responsibility for them.
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**14. Data Collected from Social Media Platforms**
Our AI tool collects publicly available data from social media platforms, including posts, comments, and usernames. This data is used to:
- **Generate Responses**: Create relevant replies that include product mentions.
- **Analyze Trends**: Understand market trends and customer preferences.
We adhere to the terms and policies of each social media platform and process this data based on our legitimate interests.
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**15. Rights of Individuals on Social Media Platforms**
If you believe we have collected your personal data from social media and wish to exercise your rights, you may:
- **Access Your Data**: Request what data we have collected about you.
- **Object to Processing**: Object to our use of your data.
- **Request Deletion**: Ask us to delete your data.
- **Restrict Processing**: Limit how we use your data.
Please contact us at **support@getmentio.com** with sufficient information to identify you and the data in question.
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**16. Automated Decision-Making and Profiling**
Our services involve automated processing to analyze social media content and generate replies. This processing does not produce legal effects concerning you or similarly significantly affect you.
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**17. Compliance with Social Media Platforms**
We comply with the policies of social media platforms and strive to:
- **Respect User Experience**: Avoid spamming or intrusive behavior.
- **Provide Value**: Ensure our replies are relevant and helpful.
- **Maintain Transparency**: Clearly identify automated content where required.
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**18. Do Not Track Signals**
Our services do not respond to "Do Not Track" signals. You can adjust your browser settings to refuse cookies or alert you when cookies are being sent.
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**19. Data Protection Officer**
We have appointed a Data Protection Officer to oversee compliance with this Privacy Policy.
**Data Protection Officer**
Yunus Kaya
Email: **yunus@getmentio.com**
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**20. Changes to This Privacy Policy**
We may update this Privacy Policy periodically. Changes will be posted on this page with an updated revision date. We encourage you to review this Privacy Policy regularly.
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**21. Contact Us**
For questions or concerns about this Privacy Policy or our data practices, please contact us:
- **Email**: **support@getmentio.com**
- **Mail**: Vaso Ventures Ltd., AA HOUSE 212, 27 OLD GLOUCESTER STREET, UNITED KINGDOM, LONDON, WC1N 3AX
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**22. Complaints**
If you believe your data protection rights have been violated, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) in the UK or your local supervisory authority.
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**23. Acceptance of This Policy**
By using our services, you signify acceptance of this Privacy Policy. If you do not agree with the terms, please refrain from using our services.